“Hugh MacPhie provided our department with advice and suggestions regarding how to build a more marketing-oriented approach to serving our internal customer group. He also made suggestions regarding the best ways to measure our success, and then adjust our approach over time. Hugh worked extremely well with staff and management. He has a knack to quickly understand what approaches need to be used with each type of person. He was conscious of ensuring our internal team felt validated and assumed ownership of the work Hugh established. Hugh brought creative and specific suggestions on how we could improve our customers’ experience. Hugh has a unique ability to capture the imagination of staff and management on the possible impact of the suggested strategies. Many Ideas put forward by Hugh have stood the test of time and have created the foundation we continue to build on today.”
Director of Information Technology at one of Canada’s Most Renowned High-Tech Firms
"I have been singularly impressed with the caliber of MacPhie & Company’s service over the years."
Executive Director of a Major Ontario-Based Health Care Organization